NHTSA Complaint #11289004 — 2019 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11289004
Vehicle	2019 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	November 30, 2019
Date Filed	December 14, 2019
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

CAR IS BRAND NEW WITH LESS THAN 1000 MILES DRIVEN AND HAS EITHER A VIBRATION OR GRINDING SOUND COMING FROM IN THE ENGINE COMPARTMENT. I'M SITTING AT THE DEALERSHIP AND I'VE BEEN TOLD BY THE DEALER THAT VW IS AWARE OF THE ISSUE AND THEY THINK IT'S THE TURBO BUT THERE IS NO FIX IS AVAILABLE YET. IT SOUNDS LIKE LOOSE/BAD BEARINGS OR A BAD PULLEY RATTLING. IT HAPPENS WHEN IT SHIFTS THROUGH THE GEARS WHILE TAKING OFF FROM A STANDSTILL UNDER LIGHT ACCELERATION AND AT A LOW RPM. IT OCCURS EVERY TIME BETWEEN 20-35 MPH. IT IS EASY TO REPLICATE.

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