NHTSA Complaint #11288639 — 2019 RAM 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11288639
Vehicle 2019 RAM 2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 4,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

VEHICLE HAS PUSH BUTTON START. I START THE VEHICLE AND LEAVE RUNNING IN THE MORNING TO DEFROST. WHEN I WENT BACK TO THE VEHICLE I UNLOCKED IT WITH THE FOB WHILE I WAS WALKING THRU THE GARAGE. STOPPED IN THE GARAGE TO PICK SOMETHING UP AND ACCIDENTALLY DROPPED THE FOB. GOT IN THE VEHICLE AND DROVE OFF. WHY DOES THE VEHICLE ALLOW ME TO PUT IT IN GEAR WITHOUT THE FOB. IF I HAD HAD REMOTE START AND HAD STARTED IT WITH REMOTE START THE VEHICLE WOULD HAVE STOPPED RUNNING AND WOULD NOT HAVE GONE INTO DRIVE WITHOUT HAVING THE KEY FOB IN THE VEHICLE. I EXPECTED IT TO WORK THIS WAY WHEN I MANUALLY STARTED IT. WHY DOES IT NOT. THIS IS A SAFETY ISSUE AND COULD BE FIXED WITH A SOFTWARE UPGRADE BEFORE SOMEONE GETS HURT. THE TECHNOLOGY SHOULD BE MADE AS SAFE AS POSSIBLE AND IN THIS CASE COULD EASILY BE MADE SAFER. (THE VEHICLE WAS RUNNING IN MY DRIVEWAY AND I WAS ON THE HIGHWAY AT 70 MPH WHEN I REALIZED I DID NOT HAVE THE FOB).

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