NHTSA Complaint #11288315 — 2013 CHEVROLET CAPTIVA

CHECK ENGINE LIGHT CAME ON WHILE DRIVING;DEALER SAID TIMING CHAIN AND CAM ASSEMBLY NEEDED TO BE REPLACED $1750.TIMING CHAIN IS SUPPOSED TO LAST LIFE OF VEHICLE. DEALER AND CHEVY WILL NOT PROVIDE REASON IT OCCURED AT 69K MI OTHER THAN "IT HAPPENS". I ASKED IF ENGINE WAS 2.4L LEA, LAF ECOTRAIN COVERED IN 11/19 $42M CLASS ACTION SETTLEMENT. DEALER TOLD ME "DUAL OVERHEAD CAM". CHEVY/GM SAID 2.4L 4 CYLINDER. MANUAL STATES 2.4L LEA - 8TH CHARACTER(K) IN VIN TELLS THEM THIS.THEY WOULD NOT GIVE ME ANY INFO ON ELLEN BERMAN & DAYANA GUACH V GM CLASS ACTION & 2 OTHERS SETTLED NOV 2019 OR HOW TO FILE CLAIM. GM IS SUPPOSED TO IDENTIFY VEHICLES W/THIS ENGINE, INSTEAD THEY ARE STILL DENYING DEFECTS. WHEN ASKED ABOUT DEFECTIVE PISTON RINGS CAUSING CRANKCASE SEAL ISSUES RESULTING IN OIL OVERSPRAY CAUSING DAMAGE TO ENGINE, CAM, PRE-MATURE TIME CHAIN REPLACEMENT, ETC. I WAS TOLD THEY CAN'T SEE PISTON RINGS WITHOUT TAKING ENGINE APART. I INSISTED ON OIL CONSUMPTION STUDY. LAW SUIT STATES FAULTY PISTON RINGS IN 2.4L LEA CAUSE OIL OVERSPRAY DAMAGE TO ENGINE INCLUDING PRE-MATURE TIMING CHAIN REPLACEMENT -OIL DOESN'T LUBICATE REQUIRED PARTS. VEHICLE BOUGHT - BARLOW CHEVY, DELRAN, NJ WITH 12,500 MILES/PRE-OWNED CERTIFIED-PREVIOUSLY A FLEET VEHICLE. OIL CHANGED EVERY 4,100 MILES BASED ON OPW/OLM SYSTEMS. NO WARNING PRIOR TO CHECK ENGINE. REPAIRS COST $1,650-NO GUARANTEE OF FUTURE ENGINE DAMAGE ISSUES SETTLEMENT SAYS GM WILL REPAIR PISTON RINGS/DAMAGE,& INCREASE WARRANTY TO 10YR/120,000 AT NO COST & PROVID $4500 ABOVE SETTLEMENT TO CONSUMERS. THEY TOLD ME VEHICLE IS SAFE; SUIT SAYS - COULD CATCH FIRE OR JUST STOP CAUSING A REAR END COLLISION. I TRANSPORT 2 TODDLERS & DRIVE HWY. SETTLEMENT SAID GM KNEW OF DEFECTS SINCE 2009; NOT DISCLOSED TO BUYERS, NOT RECALLED, NO OFFER OF SUITABLE REPAIRS. GM & DEALER IN DIRECT VIOLATION OF SETTLEMENT. SAFETY ISSUE.