NHTSA Complaint #11288313 — 2017 JEEP GRAND CHEROKEE

I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.