NHTSA Complaint #11287942 — 2016 CHEVROLET TRAVERSE

I PURCHASED A 2016 CHEVY TRAVERSE LT NEW FROM THE DEALER. IT HAS APPROX. 80K MILES THAT ARE MOSTLY "HIGHWAY MILES". I BROUGHT MY TRAVERSE INTO THE DEALER ON 12-9-19 FOR A BRAKE SERVICE AND ASK THAT THEY CHECK THE POWER STEERING WHICH HAS BEEN MAKING "WINDING" NOISES DURING VARIOUS TURNING RADIUSES. I WAS INFORMED BY THE DEALERSHIP OF A TSB REGARDING THE POWERING STEERING PUMP/LINE. APPARENTLY DUE TO A DESIGN FLAW BY GM, THE POWER STEERING HOSE AND A/C TOUCH AND DURING THE NORMAL OPERATION OF THE VEHICLE, RUB EACH OTHER. THIS IS KNOWN TO PRODUCE A HOLE IN THE POWER STEERING LINE CAUSING THE POWER STEERING FLUID TO LEAK. THIS HAS THE POTENTIAL TO CAUSE THE POWER STEERING PUMP TO FAIL. BECAUSE OF THE DESIGN FLAW, SIMPLY REPLACING THE HOSE WON'T ULTIMATELY FIX THE ISSUE. FURTHERMORE. IF THE POWER STEERING PUMP FAILS WHILE A DRIVER IS MAKING STEERING INPUTS, IT CREATES A HIGH PROBABLY THAT A CRASH CAN OCCUR RESULTING IN SERIOUS BODILY HARM OR DEATH TO THE DRIVER AND OTHERS. I SPOKE TO GM CORP CUSTOMER SERVICE ON 12-9-19 AND WAS TOLD, THEY DO NOT SHOW TO HAVE A FIX AND BECAUSE THERE IS NO RECALL FOR THE ISSUE, THEY DO NOT PLAN TO ADDRESS IT. I DON'T KNOW HOW MANY LIVES IT TAKES TO INITIATE A RECALL, BUT I WOULD HOPE THAT AS A GOVERNING AGENCY, YOU WOULD NOT TAKE THIS ISSUE LIGHTLY. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR