NHTSA Complaint #11287815 — 2014 MERCEDES BENZ B-CLASS ELECTRIC POWER TRAIN

Complaint Details

ODI Number	11287815
Vehicle	2014 MERCEDES BENZ B-CLASS ELECTRIC
Component	POWER TRAIN
Date of Incident	December 3, 2019
Date Filed	December 9, 2019
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN ATTEMPTING TO REVERSE OUT OF PARKING STALL VEHICLE WOULD NOT MOVE, ALMOST AS IF EMERGENCY BRAKE WAS BEING APPLIED EVEN THOUGH EBRAKE WAS OFF. TURNING ON AND OFF IGNITION DID NOTHING. REPLACE 12 V BATTERY DID NOTHING. WARRANTY WORK ON CONTROL UNIT PERFORMED MULTIPLE TIMES IN 2017/2018/2019 EVEN THOUGH THE SOFTWARE 'FIXED' THE ISSUE RELATED TO THE RECALL NHTSA CAMPAIGN ID: 15V655000 IN 2015. DEALER STATES MUST REPLACE ENTIRE POWER TRAIN AT A COST OF $11,500. VEHICLE HAS 72K MILES AND LOAN BALANCE IS OVER $12K. THE POWER TRAIN PROVIDED BY TESLA WAS REPLACED IN TESLA'S OWN VEHICLES AS WELL AS IN TOYOTA RAV4 MODELS FROM THE SAME YEAR.

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