NHTSA Complaint #11287471 — 2019 FORD TRANSIT

THE FORD TRANSIT I PURCHASED 08/05/2019 SLIDING DOOR DOES NOT OPEN. IT IS THE ONLY WAY OUT OF THE CAR. WHEN TRYING TO ENTER THROUGH THE DOOR IT TAKES SEVERAL MINUTES SO WE ENTER THRU THE RIGHT FRONT PASSENGER DOOR. TO EXIT THE VEHICLE... NOT POSSIBLE IT'S STUCK. I TOLD THE DEALERSHIP AND THEY SEMI ATTEMPTED TO FIX IT. BUT THEY HAVE NOT AND THEY ARE NOT ANSWERING MY PHONE CALLS. AS AN EX-SAFETY OFFICER I SEE THIS AS A SAFETY VIOLATION. I CALL THE REGIONAL OFFICE AND SHE HAS NOT ANSWERD EITHER. THE ISSUE WAS DISCOVER TWO DAYS AFTER I BROUGHT THE CAR HOME AND I TRY TO PUT MY GRAND KIDS IN THE REAR SEATS.