NHTSA Complaint #11287156 — 2019 HONDA ODYSSEY

WHILE DRIVING AT LOW SPEED IN THE PROCESS OF SHIFTING BETWEEN 3 AND 4TH GEAR VAN SHIFTS VERY HARD . SO MUCH SO THAT AT TIMES MY BODY IS THRUSTED FORWARD WHICH CAUSES ME TO MOMENTARILY LOSE SIGHT OF ROAD. WHILE SHIFTING IT SEEMS TO VEHICLE SEEMS LUNGE AT HIGHER SPEED. THIS OCCURS AT LOW RPM AND WILL USUALLY OCCUR WHEN SPEED HITS 24MPH. HARD SHIFT ALSO OCCURS WHEN SLOWING DOWN BUT NOT AS COMMON . THIS OCCURS WHEN DRIVING ON STOP AND GO TRAFFIC WHEN IT REQUIRES DRIVING AT LOWER SPEEDS. WHEN VEHICLE WAS 1ST PURCHASED THIS WAS NOT EXPERIENCED, IT WAS UNTIL AFTER 6 MONTHS THAT THIS STARTED OCCURRING. HAD DEALERSHIP LOOK AT VEHICLE AND THEY WERE ABLE TO REPLICATE ISSUE AND INFORMED ME THAT VEHICLE WAS OPERATING AS INTENDED. I ALSO CONTACTED HONDA NORTH AMERICA AND THEY SAID THEY COULDN'T HELP SINCE DEALERSHIP SAID IT WAS OPERATING NORMALLY. THEY SUGGESTED I REVIEW MY CONSUMER RIGHTS BROCHURE IF I WANTED TO TAKE ADDITIONAL ACTION. THERE ARE VARIOUS POST ONLINE WITH EXACT SAME ISSUE. MY CONCERN IS SAFETY OF MY FAMILY AND FEEL THERE IS FLAW IN THE DESIGN WHICH HONDA IS NOT WILLING TO ACCEPT RESPONSIBILITY NOR WILLING TO FIX THE ISSUE