NHTSA Complaint #11286830 — 2017 CHEVROLET TRAX

I'VE RECEIVED TWO NOTICES FROM GM, ONCE THAT HAS AN ACTUAL RECALL. BOTH NOTICES WERE RECEIVED AFTER MY 2017 TRAX HAD BEEN TAKEN TO THE DEALERSHIP FOR CHECK-UPS/REPAIRS BECAUSE OF PRESENTING SYMPTOMS OF BOTH ISSUES OF THE NOTICES/RECALL. THE FIRST BEING AN EVAPORAIVE EMISSIONS PURGE VALVE THAT MAY NOT FULLY CLOSE, CAUSING THE ENGINE TO RUN COLD, HESITATE OR STALL AT IDLE SPEEDS. I EXPERIENCED IDLING AND JERKING WHEN MY CAR WAS IN LOWER GEARS, JERKING SO BADLY, WITH RUNNING IN HIGH RPMS. I DID NOT KNOW IF I WOULD MAKE IT HOME AND HAD TO DRIVE WITH MY HAZARDS ON. THIS WAS EXPERIENCED ON SEPT. 2, 2019 (LABOR DAY) AND I HAD MY CAR TOWED FROM MY PARKING GARAGE TO THE DEALERSHIP ON SEPT. 4TH, 2019. THEY COULD NOT REPLICATE THE PROBLEM OR ADDRESS IT AND WERE NOT AWARE OF THE NOTICE GM HAD SENT OUT. THEY DID FIND A TEAR IN SOME ARM ON THE VEHICLE, CAUSED BY A DEFECTIVE BALL BEARING WHICH WAS REPLACED BUT UNRELATED TO WHY IT WAS THERE. LATE OCTOBER, I EXPERIENCED OTHER ISSUES WITH CLICKING ON MY BREAKING SYSTEM, WITH MY STABILITRACK AND CHECK ENGINE LIGHTS TURNING ON, BUT THEN OFF WHEN I WENT IN REVERSE. AT THIS TIME, I KNEW ABOUT THE RECALL (# A192261870) AND BROUGHT MY CAR BACK IN ON NOV. 1, 2019. AGAIN THEY COULDN'T "REPLICATE" THE ISSUE, BUT INSPECTED THE CAR WITH REGARDS TO THE RECALL AND RETURNED IT WITH NO IMMEDIATE RESOLUTION. THEY ORDERED A SPEED-CONTROL PART AND ALL THE RECALL PARTS. IT'S NOW DECEMBER 4 AND THEY STILL DO NOT HAVE THE REPLACEMENT CONTROL ARMS & THE BOLTS THAT GO WITH THEM (PAGE CHEVROLET SERVICE DEPT; ALEXANDRIA, VA 22312; 703-349-4011. MY VEHICLE CONTINUES TO HAVE BRAKING/IDLING/SPUDERING ISSUES ON OCCASION, IT IS NOT CONSTANT. I HAVE HAD TO CALL REGULARLY TO GET UPDATES, AND HAVE ATTEMPTED TO CALL CHEVROLET'S CUSTOMER ASSISTANCE CENTER TO OPEN AN INQUIRY BUT AM GETTING THE RUN AROUND OF ROVER A MONTH. I DO NOT CONSIDER THIS TIMELY.