NHTSA Complaint #11286742 — 2003 FORD WINDSTAR

THE REAR AXLE ON MY FATHER-IN-LAW'S MINIVAN SNAPPED IN HALF, EVEN THOUGH THE BRACKETS FOR THE FIRST RECALL WERE INSTALLED AND THE BRACKETS WERE THEN INSPECTED AND SIGNED OFF ON DURING THE SECOND RECALL. BOTH RECALLS WERE SIGNED OFF AS COMPLETED AND SAFE BUT WHILE DRIVING 45 MPH, WITH FOUR SMALL CHILDREN IN THE CAR, THE AXLE SNAPPED IN HALF. WE'VE REACHED OUT TO BOTH FORD DIRECTLY AND THE DEALERSHIPS AND NO ONE WILL ASSIST. CLEARLY THE BRACKETS WERE NOT AN ACCEPTABLE FIX FOR THIS HIGHLY DANGEROUS ISSUE. FOUR CHILDREN COULD HAVE BEEN HURT OR EVEN KILLED DUE TO FORD'S NEGLIGENCE TO PROPERLY ADDRESS THIS ISSUE. FORD FAILED TO PROPERLY CORRECT THE ISSUE WITH THE FIRST RECALL AND APPARENTLY DIDN'T CORRECT IT WITH THE SECOND EITHER.