NHTSA Complaint #11286423 — 2018 FORD F-250

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11286423
Vehicle 2018 FORD F-250
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 19,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

WHILE IN MOTION ON A SATURDAY NIGHT 10/19 ON A FARM TO MARKER ROAD, AS WE WENT OVER A RAILROAD TRACK THE CHECK ENGINE LIGHT CAME ON AND THE WARNING "REDUCED ENGINE POWER" SHOWED ON THE DASHBOARD SCREEN. THE TRUCK WAS STILL DRIVE-ABLE AND WE WERE ABLE TO GET IT HOME WITH NO REAL ISSUES, ONLY WITH REDUCED ENGINE POWER. FAST FORWARD TO THE FOLLOWING TUESDAY 10/22 WHEN WE WERE GOING TO DRIVE IT TO THE DEALERSHIP THAT I PURCHASED THE TRUCK FROM TO HAVE IT LOOKED AT AND IT WOULD NOT TURN OVER AND IT WAS SHOWING "LOW FUEL PRESSURE". THE TRUCK WAS TOWED TO THE NEAREST FORD DEALERSHIP. WHILE IN THEIR CARE I WAS TOLD MY LPFP (LOW PRESSURE FUEL PUMP) WAS NOT WORKING AND IT WAS REPLACED. ONCE THEY REPLACED IT, THEY STATED THE HPFP (HIGH PRESSURE FUEL PUMP) WARNING CAME ON. UPON FURTHER INSPECTION, THEY STATED THE HPFP HAD RUST/METAL FRAGMENTS ON THE VALVE AND IN MY FUEL LINE. NOW FORD MOTOR COMPANY WILL NOT WARRANTY IT BECAUSE THEY CLAIM IT WAS DUE TO ME HAVING CONTAMINATED FUEL. HOWEVER, THERE WAS NO RUST INSIDE MY FUEL TANK SO WHERE DID THE RUST COME FROM? UPON RESEARCHING I DISCOVERED THAT FORD MOTOR COMPANY HAD A CLASS ACTION LAWSUIT AGAINST THEM DUE TO FUEL PUMPS THAT ARE NOT COMPATIBLE WITH AMERICAN DIESEL FUEL. EVERYTHING THAT IS MENTIONED IN THIS LAWSUIT IS EXACTLY WHAT HAPPENED TO MY TRUCK. I BELIEVE THEY ARE STILL INSTALLING THE INCOMPATIBLE FUEL PUMPS THEREFORE CAUSING THE CONSUMER TO SHOVEL OUT $8,000 - $20,000 IN UNCOVERED REPAIR EXPENSES. MY TRUCK IS A 2018 F-250 SUPER DUTY, 4X4 LARIAT AND HAD RUFFLY 19K MILES ON IT WHEN THIS HAPPENED. I HAD IT EXACTLY 1 YEAR WHEN THE INCIDENT HAPPENED. IT IS NOW 12/2/19 AND MY TRUCK HAS BEEN IN THE SHOP SINCE 10/23/19 BECAUSE I HAVE BEEN AND STILL AM FIGHTING WITH FORD MOTOR COMPANY ABOUT COVERING THE REPAIRS DUE TO THEIR NEGLIGENCE.

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