NHTSA Complaint #11667107 — 2018 FORD F-250

The contact owns a 2018 Ford F-250. The contact stated that when the vehicle was started, the instrument cluster failed to function as intended. The contact stated the instrument cluster failed to activate. The vehicle was taken to the dealer, where it was diagnosed with a failed central processing unit. The contact was informed that the central processing unit needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.