NHTSA Complaint #11282370 — 2014 RAM 1500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11282370
Vehicle	2014 RAM 1500
Component	SUSPENSION
Date of Incident	October 2, 2019
Date Filed	November 25, 2019
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AIR SUSPENSION SYSTEM FAILED. THE ISSUE HAPPENS AT RANDOM AND CAN BE STATIONARY OR TRAVELING AT HIGHWAY SPEEDS. ALL AIR IS EMPTIED FROM THE SYSTEM CAUSING THE VEHICLE TO BOUNCE AROUND UNCONTROLLABLY AT HIGHWAY SPEEDS. THE FRAME OF THE TRUCK WILL BE RESTING ON THE AXLE DIRECTLY. I TOOK THE TRUCK TO THE RAM DEALER FOR REPAIR AND AFTER SEVERAL ATTEMPTS, CHANGING OUT SERVAL COMPONENTS THEY CAN NOT FIGURE OUT WHY THE TRUCK IS LOOSING AIR. THE DEALER NOW TELLS ME THAT WITHOUT A CODE IN THE SYSTEM THEY CAN NOT REPAIR IT EVEN THOUGH I SHOW THEM PICTURES WITH DATE AND TIME THAT THE SYSTEM IS MALFUNCTIONING AND THE FRAME IS SITTING DIRECTLY ON THE AXLE.

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