NHTSA Complaint #11282039 — 2016 SUBARU OUTBACK UNKNOWN OR OTHER

Complaint Details

ODI Number	11282039
Vehicle	2016 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	November 1, 2019
Date Filed	November 24, 2019
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

MY CAR HAS 55,000 MILES. RECENTLY, I AM NOT ABLE TO REMOVE MY KEY FROM THE IGNITION. I AM ABLE TO STOP THE ENGINE BUT I AM NOT ABLE TO TURN OFF ALL THE ELECTRONICS. I HAVE TO STOP AND START, BACK UP OR PULL FORWARD (WHICH I AM NOT ALWAYS ABLE TO DO) THE CAR A NUMBER OF TIMES TO GET THE KEY TO COME OUT. MY DAUGHTER ALSO HAS A 2016 SUBARU OUTBACK. SHE HAD THE SAME PROBLEM AT ABOUT THE SAME MILEAGE, HAD THE IGNITION SWITCH REPLACED FOR $600.00 AND IS NOW HAVING THE SAME PROBLEM AGAIN 1 YEAR LATER. THIS PROBLEM IS COMMON ENOUGH THAT SUBARU PUT A TECHNICAL REPAIR BULLETIN OUT ON IT TSB #16-12-18R BUT HAS NOT DONE A RECALL.

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