NHTSA Complaint #11281928 — 2016 FORD FOCUS

I WAS NOT TOLD ABOUT THE KNOWN DEFECT AT THE TIME OF SALE. SHORTLY AFTER DRIVING THE CAR AFTER PURCHASE, I CALLED IN TO HAVE IT SERVICED. THE CAR HAS TROUBLE ACCELERATING MOST TIMES GOING UP HILL BUT ALSO ON FLAT. I WAS TOLD THEN THAT THIS IS A KNOWN ISSUE AND WILL BE AN GOING PROBLEM. WHEN ASKED WHY I WASN'T TOLD PRIOR TO BUYING I WAS TOLD BY THE HEAD OF SERVICE THAT THIS IS BUSINESS. I'VE TRIED TO GET IT FIXED THREE TIMES, EACH TIME HAS BEEN UNSUCCESSFUL . I HAVE ANOTHER SERVICE APPOINTMENT DEC 4. I HAVE CHILDREN AND WORRY ABOUT THEIR SAFETY. MY CAR HAS ALSO STALLED THREE TIMES WHEN THE CAR WASN'T ON E. I WAS PARKED EACH TIME IT STALLED. THERE ARE TIMES WHEN DRIVING IT FEELS LIKE IT'S GOING TO STALL.