NHTSA Complaint #11281770 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11281770
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	November 4, 2019
Date Filed	November 22, 2019
Mileage	47,776 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WITH THE CAR PARKED OVERNIGHT, I STARTED THE VEHICLE AND PUT THE TRANSMISSION INTO REVERSE TO EXIT MY DRIVEWAY. THERE WAS A LOSS OF POWER STEERING. "POWER STEERING ASSIST FAULT" ALERT ON DASHBOARD. DROVE IT FOR ABOUT 250 METERS WITH NO POWER STEERING, STOPPED, POWERED OFF THE VEHICLE, STARTED IT BACK UP, STILL HAD LIMITED POWER STEERING, AND ADDITIONAL ALERTS INCLUDING "SERVICE ADVANCE TRAC" WITH ESC OFF LIGHTS. DROVE FOR A ABOUT 100 METERS AND POWER STEERING ASSIST RESUMED. THIS HAS HAPPENED PREVIOUSLY WITH ANOTHER DRIVER, SO IT ISN'T AN ISOLATED INCIDENT.

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