NHTSA Complaint #11281680 — 2012 VOLVO S60

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11281680
Vehicle	2012 VOLVO S60
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2019
Date Filed	November 22, 2019
Mileage	93,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE SENSUS/NAVIGATION SYSTEM IS PLAGUED WITH BUGS. FREQUENTLY MY BLUETOOTH FAILS TO CONNECT, AUDIO RANDOMLY STOPS WORKING FOR ALL SATNAV/RADIO FUNCTIONS, SOMETIMES THE SCREEN FAILS TO LOAD UP AT ALL. ALL SEEMS TO HAPPEN COMPLETELY RANDOMLY. SOME DAYS RADIO FUNCTIONS GREAT BUT SOME DAYS I CAN NOT LISTEN TO ANY AUDIO AT ALL. SOME DAYS MY PHONE CONNECTS TO BLUETOOTH WITHOUT ME EVEN TRYING TO CONNECT, AND SOME DAYS THE SATNAV RADIO DOES NOT CONNECT AT ALL. I HAVE EVEN GONE AS FAR AS TO RESET ALL NETWORK SETTINGS ON MY IPHONE AND REMOVE THE IPHONE FROM THE RECENT DEVICE LIST; STILL THE PHONE WILL NOT CONNECT TO THE CAR. THE ONLY THING I HAVE EVER SEEN 'FIX' THIS PROBLEM IS TO STOP THE CAR, GET OUT OF THE VEHICLE, WALK MORE THAN 20FT AWAY FROM THE CAR, LOCK THE CAR, AND WAIT A FEW MINUTES; UNLOCK, ENTER AND START VEHICLE; AND SUDDENLY IT WORKS AGAIN.

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