NHTSA Complaint #11281485 — 2016 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11281485
Vehicle	2016 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	July 19, 2019
Date Filed	November 21, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I HAVE 2 SEPERATE ISSUES. THE FIRST ISSUE IS LIKE MANY OTHER CARAVAN OWNERS, THE REAR SLIDING DOOR LOCKS ARE BOTH MALFUNCTIONING. THE REAR DRIVERS DOOR STARTED WITH THE LOUD BUZZING WHEN IT WOULD LOCK AT AROUND 60,000 MILES. AT AROUND 92,000 MILES THE REAR PASSENGER DOORLOCK BROKE IN THE LOCKED POSITION. THE DOOR WILL NOT UNLOCK ELECTRICALLY OR MANUALLY. IT IS PERMANENTLY LOCKED. THIS IS A VERY BAD SAFTEY ISSUE! IF THERE WAS AN EMERGENCY AND THE DRIVERS REAR DOOR GOT DAMAGED, NO ONE IN THE REAR OF THE VEHICLE CAN GET OUT! AS MANY COMPLAINTS THAT I HAVE SEEN ON THIS ISSUE, THIS IS CLEARLY A DEFECTIVE PART THAT SHOULD BE RECALLED! MY SECOND ISSUE IS THE CABLES THAT MAKE THE MIDDLE PASSENGER SEAT FOLD UP HAVE BROKEN. THIS HAPPENED AT AROUND 80,000 MILES. BOTH FAILURES HAPPENED WHEN THE VEHICLE WAS STATIONARY.

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