NHTSA Complaint #11281421 — 2014 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11281421
Vehicle	2014 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	November 20, 2019
Date Filed	November 20, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE.

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