NHTSA Complaint #11281051 — 2009 NISSAN MURANO

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKES WERE APPLIED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. WHILE DRIVING APPROXIMATELY 10 MPH, THE TRAFFIC SUDDENLY STOPPED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE; HOWEVER, THE BRAKES FAILED AND CAUSED THE CONTACT TO REAR END THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO WAS NOT ABLE TO FIND ANY FAILURE WITH THE BRAKES. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY A WEEK AGO. DORSCHEL NISSAN (LOCATED AT 3817 W HENRIETTA RD, ROCHESTER, NY 14623, 585-334-9440) DIAGNOSED THAT THE TWO LOWER PINS ON THE FRONT BRAKES WERE NOT PROPERLY LUBRICATED. THE VEHICLE WAS REPAIRED AND THE BRAKE FLUID WAS CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.