NHTSA Complaint #11280450 — 2013 FORD TAURUS

I UPDATED THE SYNC SOFTWARE SYSTEM, AND THE "911 ASSIST" AUTOMATIC CRASH NOTIFICATION FEATURE, WAS NO LONGER INCLUDED LIKE IT HAD BEEN FROM THE DAY OF PURCHASE. I FEEL STRONGLY THAT THIS IS AN IMPORTANT SAFETY FEATURE, AND SHOULD NOT BE REMOVED IN THE COURSE OF OWNERSHIP OF THE VEHICLE. THERE WAS NO INDICATION IN THE SOFTWARE UPDATE FEATURES NOTES THAT THIS ACN "911 ASSIST" SYSTEM WOULD BE REMOVED PRIOR TO UPGRADE. FORD CUSTOMER SERVICE CONFIRMED SYNC 2 MFT VERSION V3.10 DOES NOT INCLUDE 911 ASSIST. IT WAS A FEATURE OF MY CAR FROM THE DATE OF MANUFACTURE UP UNTIL THIS SOFTWARE UPGRADE. OEM AUTO MANUFACTURERS SHOULD NOT BE ALLOWED TO REMOVE SAFETY FEATURES THAT WERE DESIGNED INTO CARS, AND I URGE NHTSA TO ENFORCE "GRANDFATHERING" OF SAFETY FEATURES, EVEN OPTION SAFETY FEATURES, LIKE ACN SYSTEMS.