NHTSA Complaint #11280402 — 2013 FORD TAURUS

RADIO WOULD NOT PLAY IN 12/2018 BUT THEN IT WAS OK UNTIL THIS YEAR WHEN IT STARTED CAUSING THE FOLLOWING ISSUES IN 11/2019. THE MY FORD TOUCH SYNC IS CAUSING AN EXTREMELY LOUD SQUEALING NOISE WHEN THE CAR IS STARTED, OR WHEN THE RADIO IS ON WHILE DRIVING WHICH IS SO LOUD IT COULD CAUSE YOU TO WRECK. RADIO WILL NOT PLAY AT ALL WHEN THE RADIO IS ON. MOST OF THE TIME THE NOISE WILL GO AWAY IF THE RADIO OR CAR IS TURNED OFF. FORD HAD A RECALL BUT I NEVER WAS NOTIFIED BY FORD. I DISCONNECTED WIRE TO FUSE BOX AND THE RADIO RESET AND ALL WAS FINE, THE RADIO PLAYED ALL THE STATIONS INCLUDING SIRIUS XM BUT WHEN MY WIFE STARTED THE CAR THE NEXT DAY THE LOUD NOISE STARTED AGAIN AND SHE HAD TO GET OUT OF THE CAR BECAUSE IT WAS SO LOUD. SHE REACHED BACK INTO THE CAR AND SHUT THE CAR OFF AND THE NOISE STOPPED. HE GOT BACK IN THE CAR AND STARTED IT AGAIN AND HURRIED UP AND SHUT THE RADIO OFF AND THE NOISE WAS GONE. I GOT IN THE CAR AND TURNED THE RADIO ON AND THE NOISE WAS GONE BUT THE RADIO WOULD NOT PLAY AND THE RADIO WOULD NOT ALLOW ME TO SELECT AM AND FM BUT COULD SELECT SIRIUS XM, USB, AND CD BUT WOULD NOT PLAY. THE LOUD NOISE ALSO HAS STARTED WHEN THE BLUETOOTH IS ON. THIS LOUD NOISE CAN CAUSE AN ACCIDENT BE BECAUSE IT IS SO LOUD. WENT TO THE FORD DEALER AND THEY TOLD ME THAT THE RECALL RAN OUT IN 2017 BUT I WAS NEVER NOTIFIED OF THE RECALL BY FORD. THIS NOISE IS VERY DANGEROUS AND CAN CAUSE ACCIDENTS BECAUSE YOU NEVER KNOW WHEN IT WILL OCCUR. I CALLED FORD AND THEY GAVE ME A CASE # CES24887147 AND THEY WILL LOOK INTO IT BUT THE FORD DEALER TOLD ME THAT THE CASE # IS ABOUT AS FAR AS IT WILL GO. THERE ARE MANY CASES ON LINE AND THE COST FOR THIS REPAIR IS ABOUT $1500.00 BUT IT SHOULD BE FORD'S COST NOT MINE BECAUSE I WAS NEVER NOTIFIED OF THIS VERY DANGEROUS CONDITION WHILE DRIVING DOWN THE HIGHWAY. I INSTALLED LATEST UPDATE IT WORKED THAT DAY BUT ISSUE WAS BACK NEXT DAY.