NHTSA Complaint #11280296 — 2012 FORD ESCAPE
STEERING issue reported to NHTSA
Vehicle Towed
Complaint Details
| ODI Number | 11280296 |
| Vehicle | 2012 FORD ESCAPE |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 120,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | Yes |
| State | NJ |
Consumer Description
TL* THE CONSUMER OWNS A 2012 FORD ESCAPE. THE CONSUMER STATED THAT WHILE DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE WAS ABLE TO DRIVE TO ITS DESTINATION. THE CONSUMER STATED THAT THE FAILURE RECURRED ON NOVEMBER 11, 2019. THE VEHICLE WAS TAKEN TO ECHELON FORD (LOCATED AT 4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, (856) 627-8400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *AS
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