NHTSA Complaint #11279860 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11279860
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	November 12, 2019
Date Filed	November 13, 2019
Mileage	1,470,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

STEERING LOCKS UP WHILE DRIVING HAVE TO SLOWLY PUT ON BRAKES TO STOP SHUT MOTOR OFF AND RESTART VEHICLE. SOMETIMES WHEN YOU GET IN AND START VEHICLE,STEERING WILL NOT UNLOCK WHEN VEHICLE IS STARTED BUT WILL MOVE FORWARD AND BACKWARDS WITH STEERING LOCKED HAVE TO TURN KEY OFF AND RESTART VEHICLE TO UNLOCK STEERING. SOMETIMES STEERING UNLOCKED UP IN COLD WEATHER AND HAVE TO TURN ON ENGINE AND FLOOR HEAT FOR 45 MINUTES TO UNLOCK STEERING. AFTER SEVERAL TIMES OF STEERING LOCKING UP WITHOUT ERROR MESSAGE ON DASH NOW ERROR MESSAGES HILL DESCENT CONTROL FAULT AND SERVICE ADVANCED TRACTION ARE FLASHING ON DASH. THIS HAS BEEN HAPPENING FOR ABOUT TWO WEEKS BETWEEN 10/29/2019 AND 11/12/2019

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