NHTSA Complaint #11279738 — 2012 HYUNDAI SONATA

ON JUNE 22TH, 2019 I WAS DRIVING ON THE HIGHWAY IN MY 2012 HYUNDAI SONATA GLS AND I HEARD A KNOCKING SOUND UNDER MY HOOD AND MY ENGINE LIGHT CAME ON, SO I PULLED OVER TO BE SAFE. I CALLED ROADSIDE ASSISTANCE BUT THE TIME OF ARRIVAL WAS TWO PLUS HOURS. SINCE I WAS WITHIN A HALF MILE OF MY HOME I CONTINUED ON. MADE AN APPOINTMENT WITH BENTLEY HYUNDAI IN HUNTSVILLE, AL FOR JUNE 24TH, 2019. MY CAR SAT FOR 2 DAYS BECAUSE IT WAS THE WEEKEND AND BENTLEY HYUNDAI SERVICE WAS CLOSED. THE MORNING OF JUNE 24TH, 2019 MY VEHICLE WOULD NOT START SO I HAD IT TOWED TO BENTLEY HYUNDAI. I ASK CHRIS ERICKSON SERVICE ADVISOR WAS THERE ANY SERVICE CAMPAIGNS OR RECALLS FOR MY VEHICLE SINCE I HAD MANY OTHERS FOR MY HYUNDAI SONATA GLS RECENTLY. AFTER ABOUT THIRTY MINUTES HE CAME BACK AND SAID NO WHICH WAS NOT TRUE. HERE IS THE PROOF: HYUNDAI ASSURANCE CAR CARE WEBSITE IT STATES; SERVICE CAMPAIGN T3G DEALER BEST PRACTICE LAUNCH FEBRUARY 15TH, 2019 FOR SONATA/SANTE FE SPORT/ TUCSON ENGINE DTC P1326 WIRING INSPECTION/INSTALLATION AND ENGINE REPLACEMENT (TSB # 19-01-006H SUPERCEDES TSB # 18-01-032-2). IT SPECIFICALLY STATES AFFECTED VEHICLES AFFECTED 2011-2014 MY SONATA (YF) VEHICLES WITH 2.0L TURBO AND 2.4 ENGINES THAT MAY EXPERIENCE THE CHECK LIGHT ENGINE WARNING LAMP ILLUMINATED WITH DTC P1326. ACCORDING TO BENTLEY HYUNDAI SERVICE DEPARTMENT IT WAS A SWITCH ISSUES WHICH CAUSED THE PROBLEM. I PAID $572.36 FOR REPAIRS. ON 11/10/2019 I EXPERIENCED THE EXACT SAME ISSUE KNOCKING UNDER THE HOOD AND ENGINE LIGHT CAME ON CONTINOUS BLINKING. I WAS ALMOST HIT BY AN 18 WHEELER BECAUSE MY VEHICLE DECREASED IN SPEED DRASTICALLY, PULL TO THE SHOULDER DROVE VERY SLOW TO ADVANCE AUTO TWO MINUTES AWAY. THEY DID A DIAGNOSTIC CODE WAS P1326. I WAITED FIVE HOURS FOR A TOW FROM NASHVILLE, TN TO BENTLEY HYUNDAI IN HUNTSVILLE, AL WHICH COST ME $475. NOW HYUNDAI IS ASKING ME FOR $6785.82 FOR AN ENTIRE NEW ENGINE.