NHTSA Complaint #11279626 — 2017 FORD F-350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11279626
Vehicle 2017 FORD F-350
Component STEERING
Date of Incident
Date Filed
Mileage 35,700 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

AT APPROXIMATELY 24,500 MILES, WHILE TRAVELING ON THE INTERSTATE AT 70 MPH, I CROSSED A SMALL CREASE IN THE ROAD AT THE BEGINNING OF A BRIDGE, THE TRUCK WENT INTO A "DEATH WOBBLE", OR AS FORD CALLS IT "SUSTAINED STEERING WHEEL OSCILLATION". THIS IS A VIOLENT SHAKING OF THE FRONT END THAT CAUSES YOU TO TEMPORARILY LOSE CONTROL OF THE VEHICLE UNTIL YOU CAN REDUCE YOUR SPEED TO UNDER 45 MPH. I TOOK IT TO THE FORD DEALER AND THEY REPLACED THE STEERING STABILIZER. THIS SOLVED THE PROBLEM FOR APPROXIMATELY 11,200 MORE MILES. AT AROUND 35,700 MILES, THE DEATH WOBBLE RETURNED WITH A VENGEANCE. IT HAPPENED AGAIN ON THE INTERSTATE TRAVELING AT 70 MPH. REDUCING THE SPEED TO LESS THAN 45 MPH STOPPED THE WOBBLE. HOWEVER, SINCE YOU CANNOT DRIVE 45 MPH ON AN INTERSTATE, IT HAPPENED EVERY TIME I SPED UP AND HIT THE SLIGHTEST OF SMALL BUMPS IN THE ROAD. HAPPENED 6 MORE TIMES UNTIL I WAS ABLE TO GET OFF THE INTERSTATE. THIS TIME IT WAS WORSE THAN BEFORE. TRUCK IS NOW SITTING AT DEALER AGAIN FOR ALMOST 2 WEEKS WHILE THEY "LOOK" AT IT. ALL FORD IS WILLING TO DO IS SLAP ANOTHER POS STEERING STABILIZER ON IT AND PUSH ME OUT THE DOOR. THIS IS NOT THE FIX. FORD HAS A PROBLEM ON THEIR HANDS, BUT IS REFUSING TO LISTEN, OR SIMPLY CANNOT FIGURE THIS OUT. SOMEONE IS GOING TO GET KILLED. SOMETHING MUST BE DONE BEFORE THAT HAPPENS!! STEP UP AND FIX YOUR TRUCKS FORD!!!!

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