NHTSA Complaint #11278902 — 2013 INFINITI JX35

SERVICE BRAKES issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11278902
Vehicle	2013 INFINITI JX35
Component	SERVICE BRAKES
Date of Incident	August 2, 2016
Date Filed	November 8, 2019
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE RUN AROUND FROM INFINITY CONSUMER SUPPORT.

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