NHTSA Complaint #11278857 — 2019 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE DRIVING MORE THAN 20 TO 25 MPH, THE VEHICLE JERKED AND STALLED. NALLEY HONDA (4197 JONESBORO RD, UNION CITY, GA 30291, (404) 994-4321) STATED THAT THERE WAS NO FAILURE; HOWEVER, THE FAILURE RECURRED A WEEK LATER. THE CONTACT BELIEVED THAT THE DEALER HAD PERFORMED SOME REPAIRS AND DID NOT TELL HER. THE CONTACT RESEARCHED ONLINE AND SAW MULTIPLE COMPLAINTS FROM OTHERS EXPERIENCING THE SAME FAILURE. THE DEALER CONTACTED THE MANUFACTURER AND INFORMED THE CONTACT THAT THE MANUFACTURER HAD NEVER HEARD OF THIS TYPE OF FAILURE. THE CONTACT SUSPECTED THAT THE FAILURE WAS RELATED TO THE TRANSMISSION. THE FAILURE MILEAGE WAS 800. THE VIN WAS UNKNOWN.