NHTSA Complaint #11278357 — 2014 RAM 2500

UCONNECT PROBLEMS. I KEEP GETTING A SERVICE MESSAGE 911 CONTACT DEALER BECAUSE I'M NOT GETTING A SINGLE TO GPS AND I CAN'T USE THE PHONE THROUGH UCONNECT WHICH IS A BIG SAFETY ISSUE. HOW COULD A FIRST RESPONDER FIND ME AND MY FAMILY IF THE TRUCK FLIPPED IN A RURAL AREA WITHOUT IT BEING ABLE TO LOCATE US WITH GPS AND PHONE. UCONNECT ALSO DID AN UPDATE WHICH NOW IT DOESN'T EVEN WORK OUT ALL ! MY BACKUP CAMERA DOESN'T WORK ( HUGE SAFETY CONCERN). I CANT ADJUST ANY OF MY CONTROLS ON THE WHOLE UNIT. HEAT/AIR, RADIO,PHONE ABSOLUTELY NOTHING. CALLED UCONNECT THEY SAID TAKE IT TO DEALER. NOW DEALER SAYS I NEED A NEW UNIT. I'M OF COURSE EXPECTED TO PAY FOR THIS, WHICH I'M NOT. EVERYTHING WAS PERFECTLY FINE UNTIL UCONNECT DID THIS UPDATE. THIS IS UNACCEPTABLE FOR A 35K DOLLAR TRUCK. NOT TO MENTION ALL.THE OTHER ISSUE'S I'VE GOT WITH IT. IT'S A 60K DOLLAR TRUCK NOW FROM ALL THE REPAIRS I'VE MADE. WHICH INCLUDES 5K JUST IN THE FRONT SUSPENSION