NHTSA Complaint #11278299 — 2016 KIA SOUL

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED HER OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO BRAMLETT KIA (3326 US-31, DECATUR, AL 35603, (866) 750-3933) WHERE INITIALLY ONLY A SYSTEM UPDATE WAS PERFORMED ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ONLY WAY THE CATALYTIC CONVERTER COULD BE REPLACED PER THE RECALL WAS IF THE SERVICE ENGINE INDICATOR ILLUMINATED. THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WAS SERVICED BY THE DEALER. THE CONTACT STATED THAT THE PISTONS CONTINUED TO KNOCK ON THE VEHICLE AND THE DEALER REFUSED TO SERVICE THE VEHICLE DUE TO THE PISTONS NOT BEING INCLUDED IN THE RECALL. ON ANOTHER OCCASION, WHILE DRIVING 70 MPH, THE ENGINE STALLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 101,710.