NHTSA Complaint #11277997 — 2017 HONDA CR-V

FORWARD COLLISION AVOIDANCE issue reported to NHTSA

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Complaint Details

ODI Number	11277997
Vehicle	2017 HONDA CR-V
Component	FORWARD COLLISION AVOIDANCE
Date of Incident	October 5, 2019
Date Filed	November 4, 2019
Mileage	60,135 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2017 HONDA CR-V. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT OPEN AND THE ENGINE WAS DIFFICULT TO START. LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FORWARD COLLISION AVOIDANCE SYSTEM ERRONEOUSLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE VEHICLE WAS TAKEN TO FLOW HONDA OF BURLINGTON (2920 S. CHURCH ST, BURLINGTON, NC) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY AND THE AUTOMATIC BRAKING SYSTEM REQUIRED AN UPDATE. THE BATTERY WAS REPLACED AND THE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,135. THE CONSUMER STATED THE BRAKE WARNING INDICATOR OCCASIONALLY ILLUMINATES.*JS

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