NHTSA Complaint #11277294 — 2019 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11277294
Vehicle	2019 TESLA MODEL X
Component	SUSPENSION
Date of Incident	October 19, 2019
Date Filed	October 31, 2019
Mileage	2,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.

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