NHTSA Complaint #11271609 — 2013 FORD FOCUS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING WHICH HAS TO DO WITH TRANSMISSION CLUTCH. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED AND SHUDDERED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE HAD BEEN A WARRANTY RECALL PLACED ON THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH NYE FORD (1479 GENESEE ST, ONEIDA, NY 13421, (888) 769-0937) TO HAVE THE VEHICLE SERVICED. AFTER HAVING THE VEHICLE FOR NEARLY A WEEK, THE DEALER STATED THAT THE VEHICLE COULD NOT BE SERVICED BECAUSE IT WAS OUT OF WARRANTY. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS INFORMED THAT THEY HAD NO EVIDENCE OF HER SPEAKING WITH A REPRESENTATIVE. THE CONTACT WAS NOT GIVEN A REFERENCE NUMBER AFTER HER CONVERSATION WITH THE INITIAL REPRESENTATIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 147,000. *LN CONTACT STATED VEHICLE WAS SOLD TO CONTACT WITH TRANSMISSION ISSUE. VEHICLE JUST TURNS ON AND OFF. *JB