NHTSA Complaint #11271602 — 2016 RAM 2500

WHILE DRIVING WITH OR WITHOUT MY TRAVEL TRAILER AT DIFFERENT SPEEDS A LOUD GROUNDING NOISE IS HEARD FROM UNDER OR TOWARD THE FRONT DIVE TRAIN AND HAS SOME FEEDBACK FELT FROM THE STEERING WHEEL SOMETIMES THE SERVICE 4WD LIGHTS UP BUT NOT ALWAYS I MUST SLOW DOWN TO A CRAWL INGAGE THE 4WD STOP BACK UP CUT OFF IGNITION RESTART SOMETIMES IT DISENGAGES 4WD AND SOMETIMES WHEN I SLOW TO A CRAWL A MECHANICAL CLUNK CAN BE HEARD AND TRUCK WORKS NORMALLY . DURNING THE TIME THE GRINDING SOUND IS PRESENT THE 4WD WILL NOT FUNCTION AND THE 4WD INDICATER LIGHT WILL NOT COME ON. WHEN THIS FISRT OCCURRED THE TRUCK HAD AROUND 4000 MILES IT WAS TAKEN TO THE DEALER CONWAY CHYSTLER CONWAY SC 29528 THEY REPLACED TRANSFER CASE CONTROL MODULE SAID IT WAS FIXED I PICKED IT UP IT DID IT AGAIN ABOUT 5 MILES FROM DEALERSHIP I TOOK IT BACK THEY AGAIN REPLACED A PART THE AXLE LOCKER ACTUATOR SAID IT WAS FIXED 7 DAYS TOTAL IN SHOP NOW FOR THIRD TIME AT 12000 MILES ITS DOING IT AGAIN BACK TO CONWAY I HAVE CONTACTED FCA TO ASK FOR A BUYBACK THIS IS VERY UNSAFE IF THIS TRUCK INGAGES 4WD PULLING MY CAMPER ON THE INTERSTATE IT COULD CAUSE A CRASH SO I NOW WILL NO LONGER DRIVE THIS TRUCK UNLESS I ABSOLUTLY HAVE TO IF NO BUYBACK IS ISSUED I WILL REQUEST A LIBILITY LETTER BE ISSUED TO ME FROM FCA RELEASING ME FROM ANY LIBILITY OF THIS TRUCK BEING SOLD OR TRADED