NHTSA Complaint #11271396 — 2007 HYUNDAI ENTOURAGE

THE SPARE TIRE ASSEMBLY WAS SO RUSTED THAT YOU COULDN'T REMOVE THE SPARE DONUT. THE FRONT DRIVERS SIDE REGULAR TIRE HAD A SMALL NAIL IN IT RESULTING IN SOME AIR LOSS. SO TOWN FAIR TIRE IN TEWKSBURY MA AGREED TO PLUG THE TIRE BECAUSE THEY COULD NOT REMOVE THE SPARE TIRE DO TO HEAVY RUST IN WHICH THEY ALSO SAID THAT THIS IS A COMMON PROBLEM TO THIS MODEL VEHICLE. ALSO I AGREED WITH TOWN FAIR TIRE THAT I WOULD GET IT UP TO MY DEALERSHIP: JD BY RIDER UP IN MANCHESTER NH ASAP FOR EXTRA SERVICES. JD BY RIDER SENT MY VEHICLE TO TOWN FAIR TIRE IN MANCHESTER NH & T.F.T. ALSO RECOMMENDED A BRAND NEW FACTORY SPARE TIRE ASSEMBLY. I ENDED UP HAVING TO BUY 4 BRAND NEW REPLACEMENT GENERAL GRABBER TIRES P75-65R-16 TIRES. ALSO JD BY RIDER HAD TO BUY ANOTHER SPARE DONUT TIRE FOR PUTTING IT IN THE WAY BACK OF MY VEHICLE. THE ORIGINAL SPARE TIRE IS STILL FROZEN UNDERNEATH THE PASSENGER REAR OF MY VEHICLE. I HAD TO DRIVE TO TOWN FAIR TIRE THINKING THAT THE FRONT TIRE JUST NEEDED SOME AIR PUT IN IT BUT TFT TOOK IT OFF THE RIM & DISCOVERED THE NAIL IN IT RIGHT NEAR ANOTHER PLUG. THAT WAS WHY THEY WERE HESITANT ON PUTTING IN THE NEW PLUG.