NHTSA Complaint #11271235 — 2012 DODGE DART

I WENT TO GET A RECALL FIXED FOR MY VEHICLE AND I WAS TOLD THAT THE BUSHING YOU'RE FIX THE RECALL IS ON BACK ORDER FOR OVER A MONTH. I THEN EXPLAINED THAT THE PART HAS ALREADY FAILED AND THAT THIS CAR IS THE ONLY CAR THAT I HAVE TO GET TO AND FROM WORK, TO DROP MY WIFE OFF AT WORK, AND TO MAKE SURE MY DAUGHTER GETS WHERE SHE NEEDS TO GO. I TOLD THEM THAT I HAVE NO OTHER MEANS OF TRANSPORTATION AND MY CAR CURRENTLY WON'T RUN BECAUSE OF THE SAFETY RECALL THAT I WAS TRYING TO GET FIXED. PERKINS MOTORS IN COLORADO SPRINGS TOLD ME THAT THERE WAS NOTHING THEY COULD DO AND TOLD ME TO TAKE MY CAR WITH ME WHICH I HAD TOWED THERE. MY COMPLAINT IS THAT THEY FAILED TO HELP ME GET MY PROBLEM RESOLVED IN A TIMELY MANNER AND THEY OFFERED NO OTHER ADVICE TO TRY TO GET MY CAR UP AND RUNNING AGAIN.