NHTSA Complaint #11271119 — 2012 LEXUS ES

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11271119
Vehicle	2012 LEXUS ES
Component	ELECTRICAL SYSTEM
Date of Incident	October 25, 2019
Date Filed	October 25, 2019
Mileage	128,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

ALL 4 DOORS STOPPED LOCKING BY KEY FOB, INSIDE SWITCHES OR EXTERIOR DOOR HANDLE SWITCHES OR WHEN PUTTING THE TRANSMISSION IN GEAR. NO CLICK IS HEARD WHEN TRYING TO LOCK DOORS BUT CLICKING IS HEARD WHEN HITTING THE UNLOCK SWITCHES. DOORS WILL UNLOCK ELECTRONICALLY/ ELECTRICALLY WHEN THEY ARE MANUALLY LOCKED FROM INSIDE THE VEHICLE. A PREVIOUS REPORT INDICATED A SIMILAR PROBLEM THAT A DEALER DIAGNOSED AS ALL OF THE DOOR LOCKS NEEDED REPLACED, WHICH MAKES NO SENSE THAT THE COULD ALL FAIL MECHANICALLY AT THE SAME TIME. THE PROBLEM APPEARS ELECTRICAL IN NATURE AND IS DANGEROUS SINCE DOORS CAN'T BE LOCKED WHEN THE CAR IS IN MOTION OR IN A SAFETY SITUATION WHERE LOCKING THE DOORS COULD PREVENT INTRUDER ENTRY.

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