NHTSA Complaint #11271014 — 2016 HONDA CR-V

CAR ENGINE **UNDER WARRANTY** IS BURNING EXCESSIVE OIL WHICH CAN EVENTUALLY LEAD TO CATASTROPHIC ENGINE FAILURE. [WARRANTY: 5 YR/60K MILES; HAVE OWNED JUST OVER 3 YRS W/ 38K MILES] 1) HAVING WORKED ON MY OWN CARS 30+ YEARS I NOTED IT WAS BURNING FAR TOO MUCH OIL BETWEEN CHANGES. TOOK CAR TO DEALER FOR 'ENGINE OIL CONSUMPTION TEST' 6/29/19; DEALER DENIED CAR HAD BURNED ANY OIL DESPITE STICK SHOWING ENGINE HAD IN FACT BURNED OIL DURING DURATION OF TEST. 2) SENT EMAIL TO HONDA REPORTING THIS ISSUE ('HONDA AUTOMOBILE CUSTOMER SERVICE CASE # 09925699 DATED 10/3/19'). HONDA REPLIED THAT I SHOULD TALK TO THE VERY SAME SERVICE MANAGER WHO DENIED THE ENGINE WAS BURNING ANY OIL LET ALONE EXCESSIVE OIL; IN THE ALTERNATIVE THEY SUGGESTED GOING TO 'ANOTHER CERTIFIED HONDA DEALERSHIP'. SINCE THE ISSUE HAS NOT BEEN REPAIRED THE DEFECT & INTERNAL DAMAGE IS ONGOING. I AM CONCERNED THAT DRIVING THE CAR WITHOUT APPROPRIATE REPAIR IS DANGEROUS. A SIMPLE 'GOOGLE SEARCH' REVEALS MINE IS NOT THE ONLY VEHICLE IN THIS MODEL YEAR WITH THIS ISSUE. I NOTE THAT FOR PRIOR MODEL YEARS HONDA HAS ACKNOWLEDGED THIS DEFECT & AT LEAST EXTENDED THE WARRANTY OR EFFECTED REPAIRS. (SEE HONDA SERVICE BULLETIN 12-089) CONSUMER REPORTS SAYS 'IT'S NORMAL FOR CARS TO BURN A LITTLE OIL AS THEY AGE TOWARD 100,000 MILES AND BEYOND. BUT CONSUMER REPORTS BELIEVES THAT FOR AN ALMOST NEW CAR TO BURN THAT EXCESSIVE AMOUNT OF OIL IS UNACCEPTABLE.' ('EXCESSIVE OIL CONSUMPTION ISN'T NORMAL: AUTOMAKERS SAY ADDING OIL BETWEEN SCHEDULED CHANGES IS ACCEPTABLE. IT'S NOT.' CONSUMER REPORTS 6/30/15 HTTPS://WWW.CONSUMERREPORTS.ORG/CRO/MAGAZINE/2015/06/EXCESSIVE-OIL-CONSUMPTION/INDEX.HTM)