NHTSA Complaint #11270839 — 2012 HYUNDAI GENESIS SEATS

Complaint Details

ODI Number	11270839
Vehicle	2012 HYUNDAI GENESIS
Component	SEATS
Date of Incident	June 10, 2019
Date Filed	October 24, 2019
Mileage	61,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

HEAD REST POPPED OPEN, TWICE. FIRST TIME BOTH HEADREST POPPED OPEN AND HYUNDAI REPAIRED IT WITH JUST A COPAY ON MY PART. SECOND TIME, THEY STATED NEEDS TO BE REPLACED AT MY EXPENSE. I STATED THAT NO ONE BUYS A CAR EXPECTING THE HEAD REST TO POP OPEN AND REQUIRE REPLACEMENT. THEY INSIST IT IS MY ISSUE. CAR WAS IN GARAGE WHEN HEAD REST POOPED OPEN. IF WE WERE DRIVING THE VEHICLE, I AM SURE AN ACCIDENT WOULD HAVE OCCURRED. EVEN IF I HAVE IT REPLACED, WHAT ASSURANCES WOULD I HAVE THIS WON'T HAPPEN AGAIN. AND IF IT DOES AND EITHER MY WIFE OR I DRIVING THE VEHICL,E WE COULD BE INJURED THIS IS A VEHICLE DEFECT AND A SAFETY ISSUE.

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