NHTSA Complaint #11270693 — 2011 FORD FUSION

IN AUGUST 2016, I CRANKED MY CAR (A 2011 FORD FUSION HYBRID) IN MY DRIVEWAY AND NOTICED THE SERVICE ADVANCETRAC, BRAKE FAILURE SYSTEM, AND ABS LIGHTS LIT UP ON THE DASH. I TRIED TO BACK OUT AND NOTCIED THE ELECTRIC BREAK WERE NOT WORKING AND THE BREAK PEDDLE WAS TO THE FLOOR AND DIFFICULT TO PRESS. THE CAR WAS TOWED TO A FORD DEALER. THEY KEPT THE CAR FOR A WEEK AND COULD NOT FIND A PROBELM. THE LIGHTS WENT OFF AND THE PROBELM WAS RESOLVED ON ITS OWN. IN AUGUST 2019, THIS PROBELM HAPPENED AGAIN. I CRANKED THE CAR IN A PARKING LOT AND NOTICED THE SAME WARNING LIGHTS FROM 3 YEARS AGO WERE ON. I WAS ABLE TO GET HOME, BUT THE BRAKES WERE NOT VERY RESPONSIVE AND WERE SIGNIFICIANTLY FURTHER DOWN THAN USUAL. I TOOK THE CAR TO A FORD DEALERSHIP AND THEY CLAIMED THEY "RESET THE SYSTEM" AND THE PROBLEM WAS RESOLVED. A FEW WEEKS LATER, THE ISSUE REOCCURED. THE DEALERSHIP SAID THEY DID NOT KNOW HOW TO RELSOVE THE PROBLEM. AFTER ABOUT 4 DAYS THE WARNING LIGHTS WENT OFF AND THE BRAKES RETURNED TO NORMAL. ON OCTOBER 20, 2019 THE WARNING LIGHTS CAME ON AGAIN AND THE ISSUE IS STILL OCCURING. THE CAR IS DRIVABLE, BUT IT DOES NOT FEEL SAFE. IT COULD NOT COME TO AN ABRUPT STOP IF NEEDED AND I LIVE ON A HIGHWAY WHERE PEOPLE OFTEN PULL OUT IN FRONT OF ME. IN 2009, FORD ISSUED A SOFTWARE UPDATE FOR THE BRAKE SYSTEM FOR FUSION HYBRIDS. IT SEEMS LATER HYBRID MODELS ALSO NEED A SOFTWARE UPDATE. I HAVE READ THAT REPLACING THE BRAKES OR ABS CONTROL MODULE DOES NOT RESLOVE THE PROBELM. IT IS AN ISSUE WITH THE COMPUTER SYSTEM.