NHTSA Complaint #11269496 — 2014 RAM 1500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11269496
Vehicle	2014 RAM 1500
Component	SUSPENSION
Date of Incident	August 20, 2018
Date Filed	October 18, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I'VE BEEN HAVING PROBLEMS WITH THE AIR RIDE SUSPENSION ON MY 2014 DODGE RAM LONGHORN AND I FEAR THIS PROBLEM COULD RESULT INTO A MAJOR ISSUE FOR MYSELF AND MY CHILDREN. I'VE LOOKED ONLINE AND THERE SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM. PLEASE HELP! I DON'T WANT THIS ISSUE TO HAVE ANY CATASTROPHIC PROBLEMS FOR MYSELF AND MY KIDS THAT I TAKE TAKE TO AND FROM SCHOOL. ALSO THIS VEHICLE HAS TO GET ME TO AND FROM WORK. PLEASE RESPOND AND HELP. THE FIRST TIME OF THE MALFUNCTION MYSELF AND KIDS WHERE IN MOTION HEADED TO SCHOOL AND THE REAR SUSPENSION COMPLETELY WENT OUT. THE TRUCK WAS BOUNCING VERY HARD AND WE COULD FEEL EVERY BUMP IN THE ROAD. THE SECOND TIME I WAS ON THE HIGHWAY DRIVING TO WORK AND IT DID THE SAME THING. I PULLED OVER AND CALLED TOW TRUCK AND MY HUSBAND HAD TO PICK ME UP AND DRIVE ME TO WORK. THE THIRD TIME I WAS HEADED TO TAKE MY KIDS TO SCHOOL AND THE TRUCK WAS LOW ON THE GROUND SO I STARTED IT TO SEE IF IT WOULD RISE UP BUT NOTHING HAPPENED AND IT WAS STILL DRIVING REALLY BAD MAKING EVERY BUMP FEEL LIKE I WOULD LOOSE CONTROL OF THE VEHICLE. I FEEL THIS IS VERY UNSAFE AND I NEED HELP.

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