NHTSA Complaint #11269268 — 2014 FORD TAURUS FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11269268
Vehicle	2014 FORD TAURUS
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 9, 2019
Date Filed	October 17, 2019
Mileage	134,331 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

AROUND JULY 09, 2019 MY POWER STEERING WENT COMPLETELY OUT WHILE I WAS DRIVING. THIS WAS VERY SCARY AND DANGEROUS. I CONTACTED FORD AFTER READING SEVERAL REVIEWS OF THE SAME THING HAPPENING TO OTHER 2014 FORD TAURUS SEL. FORD STATED THAT WHILE THE RECALL APPLIES TO OTHER 2014 TAURUS SEL, IT DOES NOT APPLY TO MINE. I HAD TO PAY $2300 AT ROY OBRIEN FORD TO GET MY VEHICLE REPAIRED. FORD HAS REFUSED TO EXTEND THE RECALL TO INCLUDE MY VEHICLE IN THIS RECALL. I AM REQUESTING HELP FROM THE NSHP AND THE DOT TO HELP ME PLEASE. ON OCTOBER 17, 2019 MY CAR CUT OFF WHILE I WAS DRIVING AGAIN. THIS VERY DANGEROUS. IT WOULD NOT RESTART. MY VEHICLE WAS TOWED TO THE DEALER AGAIN AND I WAS ADVISED THAT MY FUEL PUMP WENT OUT. AGAIN, THERE IS A RECALL ON THE FUEL PUMP FOR 2013-2017 FORD TAURUS SEL BUT AGAIN ..MY VEHICLE IS NOT INCLUDED. I AM REQUESTING AN INVESTIGATION INTO THIS MATTTER IMMEDIATELY.

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