NHTSA Complaint #11268900 — 2017 FORD F-150

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11268900
Vehicle	2017 FORD F-150
Component	STEERING
Date of Incident	October 12, 2019
Date Filed	October 16, 2019
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD F-150. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT AND BECAME INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, THE STEERING ASSIST MESSAGE WAS DISPLAYED. THE VEHICLE WAS TOWED TO SHETLER-CORLEY MOTORS LIMITED (623 N PARKERSON AVE, CROWLEY, LA 70526, (337) 783-4600) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC STEERING WHEEL RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24558242-22D9K7. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 43,000.

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