NHTSA Complaint #11651351 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality, and the vehicle was difficult to maneuver. No warning lights were illuminated. The contact was able to pull over to the side of the road. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering electronic module needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been recurring increasingly. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related to the failure of the Customer Satisfaction Program: 24S45. The failure mileage was approximately 180,000.