NHTSA Complaint #11268809 — 2014 FORD FIESTA

THE PASSENGER REAR DOOR'S LATCH STOPPED WORKING. NO DAMAGES OR ACCIDENTS WERE DONE TO MY CAR. I RARELY USE THE REAR OF MY CAR. HOWEVER, MY VIN NUMBER DOESN'T SHOW A RECALL ASSOCIATED WITH MY SPECIFIC CAR EVEN THOUGH THERE IS AN ACKNOWLEDGED RECALL FOR THIS ISSUE FOR MY SPECIFIC YEAR, MAKE AND MODEL OF MY CAR. ALSO, LESS THAN A WEEK LATER, THE REAR DRIVERS SIDE DOOR'S LATCH BROKE IN THE EXACT SAME WAY AS THE PASSENGER REAR DOOR'S LATCH. THIS IS A SAFETY ISSUE AND CAN LEAD TO ACCIDENTS AND PERSONAL HARM. I WANT TO GET ALL MY LATCH'S FIXED, REIMBURSEMENT FOR THE ONE I HAD TO PAY FOR, AND AN APOLOGY FROM FORD. I CHECKED MY VIN NUMBER AND THE RESULT SHOWED "0 UNREPAIRED RECALLS ASSOCIATED WITH THIS VIN". HOWEVER, THIS SPECIFIC RESPONSE DOES NOT MEAN THERE WAS NEVER A RECALL ASSOCIATED WITH THIS CAR. IT MEANS THAT THE RECALLS THAT WERE ASSOCIATED WITH THE CAR HAVE BEEN FIXED. HOWEVER, WHAT IF THE DOOR LATCH THEY USED TO "FIX" THE RECALL FOR IT WAS FAULTY AS WELL? HOW WOULD I BE ABLE TO CHECK WHETHER THE RECALL THAT WAS COMPLETED WAS FOR THE DOOR LATCH'S? HOW DO I GET FORD TO ACKNOWLEDGE THAT THE ISSUE WITH MY CAR (TWO FAULTY DOOR LATCHES WITHIN A WEEK OF EACH OTHER) NEEDS TO HAVE A RECALL ON IT AND NEEDS TO BE FIXED FREE OF CHARGE? I WANT TO DISCOURAGE THE BUYING OF FORD CARS AS I HAVE HEARD OF MANY ISSUES WITH FORD CARS AND I AM NOW EXPERIENCING THEM MYSELF. I AM FILLING THIS REPORT IN HOPES TO HELP OTHERS NOT JUST MYSELF. DOOR LATCHES BREAKING CAN LEAD TO SERIOUS HARM.