NHTSA Complaint #11268702 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE IN THE MIDDLE OF THE ROAD IN ORDER FOR THE STEERING WHEEL TO RESUME NORMAL OPERATION. THE FAILURE CONTINUED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS TAKEN TO BONNELL MOTORS INC (LOCATED AT 353 CAMBRIDGE ST, WINCHESTER, MA 01890, (877) 729-9700) WHERE THE SAME DIAGNOSIS WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.