NHTSA Complaint #11268009 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11268009
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	October 11, 2019
Date Filed	October 11, 2019
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

AFTER AN ALL DAY EVENT, I GOT INTO THE CAR, STARTED IT AS USUAL, BUT THE POWER STEERING WOULD NOT WORK. THERE WAS A WARNING ON THE DASH, SO I TOOK IT TO A LOCAL MECHANIC. HE HOOKED IT UP TO THE COMPUTER, AND DID A SCAN, WHICH SHOWED SEVERAL CODES RELATED TO POWER STEERING ISSUE. I DO RECALL ON THE DRIVE TO THE EVENT, MY NAVIGATION WENT OUT, WITH A WARNING THAT SD NAV CARD IS NOT WORKING, AND MY PHONE WOULD NOT CONNECT TO THE SYSTEM VIA THE CABLE. MECHANIC RESET THE CODE TO TEST IT OUT. THIS HAS ACTIVATED THE POWER STEERING, RADIO, AND EVEN THE BACK UP CAMERA. YES, BACK UP CAMERA WOULD ONLY WORK PERIODICALLY, SO I THOUGHT IT WAS CAMERA ITSELF. I'M WORRIED POWER STEERING WILL GO OUT DURING THE NORMAL DRIVE. IS THERE ANY RECALL ON POWER STEERING OR ELECTRICAL ISSUES?

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