NHTSA Complaint #11267989 — 2012 INFINITI QX56

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11267989
Vehicle	2012 INFINITI QX56
Component	ENGINE
Date of Incident	October 2, 2019
Date Filed	October 11, 2019
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. IN ADDITION, THERE WAS A HUMMING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST HOUSTON INFINITI (12200 KATY FWY, HOUSTON, TX 77079, (281) 589-8900) WHERE IT WAS DIAGNOSED THAT THE BRAKES WERE WEARING DOWN. THE CONTACT STATED THAT THE DEALER DID NOT DIAGNOSE THE HUMMING NOISE. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING PUMP WAS REPLACED BY AN INDEPENDENT MECHANIC. THE HUMMING NOISE RECURRED. THE CONTACT STATED THAT THE MECHANIC CALLED THE INFINITI DEALER AND WAS INFORMED THAT IT WAS DUE TO THE TIMING CHAIN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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