NHTSA Complaint #11267676 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE CONTACT WAS CHANGING GEARS FROM PARK INTO DRIVE, THE GEAR WENT INTO REVERSE ON ITS OWN. THE CONTACT STATED THAT WHEN SHIFTING INTO PARK, THE GEAR DISPLAY INDICATED THE PARK GEAR WAS SELECTED; HOWEVER, THE VEHICLE STILL REVERSED. THE CONTACT STATED THAT THE 'TRANSMISSION NOT IN PARK' WARNING MESSAGE APPEARED. THE CONTACT'S BROTHER, AN INDEPENDENT MECHANIC, WAS ABLE TO REPAIR THE VEHICLE BY MANUALLY MOVING THE GEAR INTO PARK. LATER THAT DAY, THE FAILURE RECURRED. THE CONTACT CALLED PAUL MILLER FORD (LOCATED AT 975 E NEW CIRCLE RD, LEXINGTON, KY 40505, (859) 317-2061) AND THE MANUFACTURER AND NOTIFIED THEM OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.