NHTSA Complaint #11267267 — 2014 JEEP CHEROKEE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11267267 |
| Vehicle | 2014 JEEP CHEROKEE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 40,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
2014 JEEP CHEROKEE~50K MILES: BOUGHT BRAND NEW FROM DEALERSHIP AND EXCLUSIVELY DEALER MAINTAINED...A YEAR AGO 2 THINGS SPONTANEOUSLY STARTED HAPPENING TO MY JEEP. 1-AS I WOULD SLOW DOWN AND COME TO A STOP MY CAR WOULD SHUT OFF, STALL OUT. 2-AS I WAS DRIVING MY ELECTRONIC THROTTLE CONTROL LIGHT, CHECK ENGINE LIGHT, AND ELECTRONIC STABILITY CONTROL LIGHT WOULD START FLASHING AND THE JEEP WOULD NOT RUN RIGHT. I WOULD PULL OVER, TURN THE CAR OFF, RESET THE ENGINE LIGHT AND THEN I WOULD BE ABLE TO DRIVE UNTIL IT HAPPENED AGAIN. SOMETIMES IT WOULD HAPPEN AFTER 5 MILES OF DRIVING, OTHER TIMES I WOULD GO OVER 100 MILES WITHOUT INCIDENT. I HAD APPROXIMATELY 25% REMAINING ON MY OIL LIFE CYCLE-LAST OIL CHANGE LESS THAN 6MONTHS/5000 MILES. I TESTED THE BATTERY AND A FEW THINGS BEFORE I BROUGHT IT TO THE DEALERSHIP. DEALER SAID MY OIL LEVEL WAS DANGEROUSLY LOW AND I NEED A FUEL SYSTEM CLEANING. THEY DID AN OIL CHANGE AND FUEL CLEANING, ASKED ME TO COME BACK AFTER DRIVING 1000 MILES FOR AN OIL CONSUMPTION TEST. THEY SAID THE RESULT OF THE TEST WAS WITHIN NORMAL LIMITS. A YEAR LATER, AGAIN AROUND 20% OIL LIFE REMAINING-LESS THAN 6 MONTHS AND LESS THAN 5000 MILES SINCE LAST OIL CHANGE I AM GETTING THE SAME SYMPTOMS-ALL THREE LIGHTS COMING ON, CAR STALLED ON SEPARATE OCCASION. WILL BE BRINGING BACK TO DEALER THIS WEEK, HOWEVER THIS CAR HAS RECEIVED ALL OIL CHANGES BY DEALER WITHIN THE PROPER TIME AND I TAKE GOOD CARE OF THE CAR- THIS SEEMS A BIT DANGEROUS AND SHOULD NOT BE HAPPENING. IT AFFECTS MY COMMUTE TO WORK, CHILD CARE, TIME, ETC.
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